Description

Provides guidelines for the establishment of a quality management system for services with the primary objective of preventing unsatisfactory services. This Standard is identical with and has been reproduced from ISO 9004-2:1991. Identical with NZS 9004.2:1992 and produced as a Joint Australian/New Zealand Standard.

Product Details

Edition:

1st

Published:

01/01/1992

ISBN(s):

072627478

Number of Pages:

19

File Size:

1 file , 230 KB

Product Code(s):

10116445, 10116429, 10116436