Description

Provides guidance to suppliers of services and products in identifying and understanding customer expectations as a focal aspect of the design and development of services, products and systems to achieve customer satisfaction.

Product Details

Edition:

1st

Published:

01/01/2004

ISBN(s):

0733759572

Number of Pages:

12

File Size:

1 file , 220 KB

Product Code(s):

10139581, 10139564, 10139545