Description

Specifies essential elements of an effective complaints handling process for both complainants and complaint recipients from inception to satisfaction or determination. Provides guidelines dealing with the implementation of the complaints handling process, the actual complaints handling, and disputes.

Product Details

Edition:

1st

Published:

01/01/1995

ISBN(s):

0726295469

Number of Pages:

9

File Size:

1 file , 78 KB

Product Code(s):

10136900, 10136904, 10136913